FAQ

Who is Mdm Ling?

Mdm Ling is a baking enthusiast who inspired our brand! Please refer to our about us page to find out more!

How do I order?

Head to our online shop page to place an order.

What are your payment methods?

We accept credit card payments via Visa and Mastercard for orders placed on our website. 
You will receive an email notification in your email inbox with the order number once you have completed your payment. All payments are verified automatically. Thereafter, you will receive a delivery email when the order has been shipped.

What are the delivery options available?

You can choose to pay a delivery fee of $10.90 for us to deliver your order right to your doorstep! We also provide free local delivery if your total purchase is more than $45! (Usual $88).

How long does the delivery take?

We deliver from Monday to Saturday! Unfortunately, delivery timings cannot be specified but you can check in with us on the date of delivery to get a rough estimate of the timing.

All deliveries can be done 2 working days from the order & payment date.

Can I do self-collection for my online purchase or walk-in to make a purchase?

Our self-collection and walk-ins are currently unavailable till further notice.

Can I order now and collect at a later date, e.g. closer to Chinese New Year or Hari Raya?

Yes. You’ll be able to select your preferred delivery date upon checkout/payment. All deliveries can be done within 2 working days from order date.

How long can your goodies last?

We really don’t think you will have any leftover goodies, but just in case you do, our cookies remain fresh for 1 to 6 months and our paus can be kept in the freezer for 6 months. The “best before” dates of all our products will be labeled on the packaging. All our products are made with strict quality controls.

Are your products vegetarian / halal certified?

We have vegetarian-friendly options. All our products are AVA (Agri-Food & Veterinary Authority of Singapore)-approved and most of them have Halal Certification and Good Manufacturing Practice (GMP) accreditation, please refer to details on the product description for the detailed accreditation of each product.

Are the cookies home-made?

Our cookies are all made with our proprietary home recipe. To ensure that we comply with strict quality control standard and to meet the high demand, part of the process is semi-automated.

Can I sample the cookies before buying?

We have pop-up stalls throughout the year where you can sample our delicious cookies. Do check in with us to see when and where is our next pop-up stall.

Can I customise the cookies to be sugar-free, spicier or just the way I want?

All products are carefully formulated to give one of a kind flavours, distinct textures, and great taste to satisfy the expectations of our discerning customers. However, we do take your feedback seriously, let us know how we should improve by contacting us!

Do you participate in corporate events and bazaars?

Yes, we do! We participate in numerous corporate events, pop-up stores and bazaars. Email us at sg@mdmlingbakery.com for any enquiries.

Have any feedback or suggestions?

We’d love to hear from you! Drop us an email at sg@mdmlingbakery.com

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38 Ang Mo Kio Industrial Park 2
Work+Store, Main Lobby #01-05
Singapore 569511

Mooncakes Game Boxes and mooncakes

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